Safety Guidelines

1. Safety First Philosophy

At OgbDrive, your safety is our top priority. We have implemented comprehensive safety measures, protocols, and features to protect all riders and drivers. This guide covers best practices and important safety information.

2. Rider Safety Guidelines

2.1 Before Your Ride

• Verify the driver's name, photo, and vehicle details before boarding
• Check driver rating (minimum 4.5 stars recommended)
• Share your trip details with a trusted contact
• Wait in well-lit, safe public areas
• Have your phone charged and ready
• Never accept rides from unauthorized vehicles
• Trust your instincts—cancel if uncomfortable

2.2 During Your Ride

• Sit in the back seat for safety
• Keep your phone accessible
• Verify the route being taken
• Avoid sharing personal financial information
• Don't distract the driver
• Keep seatbelt fastened at all times
• Report any safety concerns immediately via the app
• Avoid confrontations over ride quality
• Never eat, drink, or smoke in the vehicle
• Keep valuables out of sight

2.3 After Your Ride

• Verify fare amount before paying
• Check for personal items before exiting
• Rate the driver honestly and report any issues
• Never leave valuables in the vehicle
• Notify us immediately if anything is missing
• Use our Lost and Found service for missing items
• Report harassment or misconduct to support@ogbdrive.ng

3. Driver Safety Guidelines

3.1 Vehicle Maintenance

• Maintain current vehicle insurance
• Keep road worthiness certificate valid
• Regular vehicle maintenance and inspections
• Ensure brakes, lights, and tires are in good condition
• Clean and well-maintained vehicle interior
• No mechanical issues while active
• Report vehicle accidents immediately

3.2 Personal Safety

• Keep doors locked when not with passengers
• Screen passengers before unlocking doors
• Trust your instincts—decline suspicious rides
• Keep phone charged and accessible
• Avoid discussing personal information
• Never accept payment outside the app
• Report threatening behavior immediately
• Maintain visibility of your surroundings
• Report suspicious activity to authorities

3.3 Passenger Management

• Verify passenger identity matches app
• Request valid ID if unsure
• Enforce no eating/drinking policy
• No smoking in vehicle
• Address passenger behavior issues professionally
• Document incidents with photos/videos if safe
• Rate passengers honestly after each ride
• Report assaults or harassment immediately

4. OgbDrive Safety Features

4.1 Driver Verification

• Background checks for all drivers
• License and ID verification
• Vehicle registration verification
• Insurance verification
• Regular compliance checks
• Driver suspension for policy violations

4.2 Rating & Review System

• Rate each ride on 5-star scale
• Provide detailed feedback
• Low-rated drivers face suspension
• Regular performance reviews

5. Prohibited Activities

• Harassment, discrimination, or abuse
• Violence, threats, or aggressive behavior
• Drug or alcohol use during rides
• Illegal activities or transporting contraband
• Weapons or dangerous items
• Recording without consent
• Sexual harassment or misconduct
• Fraud or payment disputes
• Damaging vehicle or property
• Refusing to follow safety rules

6. Reporting Harassment or Misconduct

If you experience harassment, discrimination, or misconduct:

• Tap Emergency Button in app immediately
• Contact support@ogbdrive.ng with details
• Provide driver/rider name and trip ID
• Include date, time, and incident description
• Attach photos/videos if safe to do so
• Report to authorities if criminal
• Follow up with OgbDrive support team

7. In Case of an Accident

1. Ensure everyone's safety first
2. Call 112 or emergency services if injuries
3. contact support in OgbDrive app
4. Document the scene with photos/video
5. Note other vehicle details and license plate
6. Get witness contact information
7. File police report (FIR) for accidents
8. Report to OgbDrive within 24 hours
9. Provide accident report number to support
10. Keep medical records if injured

8. Lost or Forgotten Items

If you lose something in a ride:

• Contact the driver immediately
• contact ogbdrive in ap support
• Describe the item clearly
• Provide contact information
• We'll contact the driver
• Driver can return item to OgbDrive
• Reward offered if desired

9. Safe Communication

• Use in-app messaging only
• Don't share personal contact info
• Keep conversations professional
• Avoid arranging services outside app
• Report suspicious messages
• Report users if uncomfortable

10. Protect Yourself from Scams

• Verify driver/rider before ride
• Don't prepay before trip
• Watch for surge pricing it's legitimate
• Beware of fake app links
• Never share passwords or OTP codes
• Verify URLs before entering credentials
• Report suspicious activity immediately

11. Mental Health & Support Resources

If you experience trauma or stress:

• Contact OgbDrive support team
• Report incidents to authorities if needed
• Seek counseling or professional help
• Call local emergency services: 112
• Reach out to trusted friends/family
• OgbDrive offers limited support resources

12. Special Considerations for Female Riders

• Share trip with trusted contacts always
• Request female drivers if available
• Ride with friends when possible
• Keep phone fully charged
• Trust your gut feelings
• Report any discomfort immediately
• We take all concerns seriously
• Zero-tolerance for harassment

13. Contact & Emergency Support