OgbDrive Safety Guide

Simple safety steps for riders, drivers, senders, and recipients using OgbDrive.

Emergency note: In urgent danger, call local emergency services first, such as 112 in Nigeria. Then contact OgbDrive support with your booking details when it is safe to do so.

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For Riders

Check details carefully before starting any trip or delivery handover.

✓Confirm the driver name, photo, vehicle type, plate number, and booking details where available
✓Use contact tools only for the active booking
✓Share trip or booking details with a trusted contact when needed
✓Do not continue if the driver or vehicle does not match the accepted booking
✓Report unsafe behaviour or suspicious requests to OgbDrive support

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For Drivers

Follow safe conduct, confirm details, and protect both yourself and the customer.

✓Accept only jobs you are prepared to complete
✓Confirm pickup, destination, item, rider, or sender details before starting
✓Keep your documents, vehicle details, and contact information updated
✓Do not request unnecessary private information from riders or senders
✓Report unsafe pickups, suspicious items, harassment, or payment disputes

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For Deliveries

Make delivery instructions clear and avoid unsafe or restricted items.

✓Describe the item honestly before requesting delivery
✓Package items properly before pickup
✓Avoid hazardous, illegal, or restricted goods
✓Confirm recipient details and delivery instructions
✓Keep communication related to the active booking

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OgbDrive Review Process

OgbDrive uses review steps to improve trust before drivers receive jobs.

✓Driver profiles and documents are reviewed before approval
✓Vehicle details and photos may be checked
✓Some vehicles may require inspection before approval
✓Ratings and reports can affect account status
✓Support may review cancellations, complaints, and disputes

Booking and Payment Safety

Keep all booking arrangements clear and avoid sending money to unknown or unverified contacts.

Pay the Accepted Driver

Riders pay the accepted driver directly using the agreed payment method for the active booking.

Avoid Unknown Contacts

Do not send money to anyone who is not connected to your active accepted booking.

Keep Proof

For disputes, keep receipts, transfer proof, chat records, and booking details where possible.

Report a Concern

Report booking issues, unsafe behaviour, document concerns, lost items, suspicious accounts, harassment, or payment disputes.

What to include

• Booking reference or trip details
• Name or phone number involved, where available
• What happened and when it happened
• Screenshots, photos, or payment evidence if useful

Contact support

Use the support page in the app or contact OgbDrive through the public contact page.

Contact OgbDrive