Privacy Policy

1. Overview

OgbDrive provides ride, delivery, towing, and logistics platform tools for riders, drivers, administrators, and support users in Nigeria. This Privacy Policy explains the information we collect, why we collect it, how we use it, and the choices you have.

2. Account and Profile Data

• Name, email address, phone number, role type, profile photo, referral code, and profile status.
• Login details such as OTP verification events, device/session information, and security records.
• Support preferences, notification preferences, and dashboard activity needed to operate your account.

3. Booking and Trip Data

• Pickup, destination, service type, vehicle type, booking status, estimated fare, trip distance, timing details, and booking reference.
• Driver assignment information, accepted/completed/cancelled status, support escalation, rating, review, and cancellation review records.
• Messages, call/WhatsApp contact actions, shared trip details, and booking instructions where available.

4. Location Data

• Location details you enter manually, such as pickup, destination, city, state, address, and service area details.
• Device location when you grant permission, such as rider pickup assistance, driver availability, distance estimates, active booking support, safety, and support operations.
• Drivers may share current location while online or during active bookings to help show pickup distance, arrival estimates, and trip support information.
• You can control location permissions through your browser, device, or app settings, but some features may not work properly without permission.

5. Driver and Vehicle Data

• Driver onboarding information such as name, phone, email, profile photo, NIN details, driver licence details, and service preferences.
• Vehicle details such as vehicle type, make, model, colour, plate number, registration number, capacity, and service category.
• Driver document uploads such as NIN document, vehicle licence/registration, insurance, roadworthiness certificate, proof of ownership, vehicle photos, or other documents required for review.
• Inspection status, inspection payment status where applicable, approval status, service areas, job records, performance records, declined jobs, and administrative notes.

6. Payment, Credit, and Referral Data

• Riders currently pay drivers directly for completed bookings unless a specific OgbDrive feature or notice says otherwise.
• OgbDrive may process or record driver credit top-ups, inspection payments, payment references, transaction status, amount, timestamps, disputes, and refund reviews where applicable.
• We may store referral codes, referred driver signup status, referral reward eligibility, bonus credit records, and related support decisions.
• OgbDrive does not intentionally store full card numbers or card security codes. Card and authorization details are handled by payment providers where used.

7. Notifications and Communications

• OTP messages, account emails, booking alerts, driver job alerts, support messages, safety updates, and service notices.
• Push notification subscriptions, WhatsApp-related service messaging information where enabled, email delivery status, and notification preferences.
• Support tickets, attachments, screenshots, dispute explanations, and communication records you send to us.

8. Technical and Device Data

• Device type, browser, operating system, IP address, app/PWA version, session events, error logs, performance records, and security logs.
• Cookies, local storage, cached app files, and preferences used for login, PWA operation, language, session continuity, and security.

9. How We Use Data

• Account operation: create accounts, verify login, manage dashboards, and provide support.
• Bookings: create bookings, check supported areas, alert suitable drivers, show booking details, and support completion.
• Driver verification: review driver identity, vehicle details, documents, inspection status, and approval eligibility.
• Payments and credits: process driver credit top-ups, inspection payments, refunds where applicable, disputes, and credit records.
• Referrals: track referral eligibility and bonus credit records.
• Safety and support: handle complaints, cancellation reviews, ratings, safety reports, fraud checks, and incident investigations.
• Improvement: improve app performance, customer experience, notifications, and service quality.
• Compliance: meet legal, tax, audit, payment, safety, and regulatory obligations.

10. Sharing With Riders and Drivers

We share limited information between riders and drivers when needed for an active booking. For example, riders may see driver and vehicle details after acceptance, and drivers may see rider contact and pickup details after accepting a job. Shared information should only be used for the active booking.

11. Service Providers

We use trusted providers to host, secure, process, deliver, and support OgbDrive. These may include authentication/database providers, media and document upload providers, payment providers for driver credits or inspection payments, Google Maps services for maps and addresses, email providers, push notification providers, WhatsApp/Meta-related services where enabled, and analytics or monitoring tools.

12. Admin and Support Access

Authorized OgbDrive administrators and support staff may access user, driver, booking, payment, credit, inspection, referral, notification, and support records when needed to operate the platform, verify drivers, resolve support requests, investigate safety issues, or manage compliance.

13. Legal and Safety Disclosure

We may disclose information if required by law, court order, law enforcement, regulators, payment providers, or safety investigations. We may also transfer information as part of a merger, acquisition, financing, restructuring, or sale of business assets, subject to appropriate safeguards.

14. Security

We use reasonable technical and organizational safeguards to protect data. No online service is completely risk-free, so users and drivers should also protect their accounts.

• Do not share OTPs or login codes.
• Use only official OgbDrive channels for document submission, inspection guidance, support, and payments.
• Report suspicious accounts, false drivers, fake payment requests, or unsafe behaviour quickly.

15. Data Retention

We keep information for as long as necessary to provide services, maintain accounts, verify drivers, manage credits and inspection records, resolve disputes, enforce our Terms, meet legal obligations, and protect safety and security. Some records may be retained after account deletion where required for legal, tax, accounting, payment, fraud-prevention, safety, dispute, or regulatory reasons.

16. Your Choices

• You may update certain profile and notification details in your dashboard.
• You may control browser/app permissions such as location and notifications through your device or browser settings.
• You may request account deletion through the app where available or through our Account and Data Deletion page.
• You may contact support about incorrect account, booking, driver, payment, inspection, referral, or document information.

17. Children

OgbDrive is not intended for children. Users and drivers must be legally able to use transportation, payment, and platform services in their location. Drivers must meet eligibility, licensing, vehicle, and verification requirements.

18. Updates to This Policy

We may update this Privacy Policy when our services, legal requirements, data practices, service areas, payment model, driver requirements, or support processes change. The updated date will show when changes were made.

19. Contact