Privacy Policy

1. Introduction

OgbDrive ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, and engage with our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

• Account Registration: Name, email address, phone number, date of birth, gender
• Payment Information: Credit/debit card details, bank account information (processed by secure payment providers)
• Profile Information: Profile photo, address, emergency contacts
• Identity Documents: Driver's license, national ID, passport (for drivers)
• Vehicle Information: License plate, vehicle type, insurance details (for drivers)
• Communication: Messages, feedback, support requests you send us

2.2 Information Collected Automatically

• Location Data: GPS location details during rides to calculate distance
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Pages viewed, features used, time spent, clicks, and interactions
• Log Information: IP address, browser type, access times, referring URLs
• Cookies & Tracking: Session data, preferences, analytics

2.3 Information From Third Parties

• Background check services for driver verification
• Other users (reviews and ratings)

3. How We Use Your Information

• Service Provision: To provide, maintain, and improve our services
• Account Management: To manage your account and user profile
• Communication: To send service updates, support messages, and promotional content
• Safety & Security: To prevent fraud, enforce agreements, and protect safety
• Location Services: To track rides, provide navigation, and enable route optimization
• Legal Compliance: To comply with applicable laws and regulations
• Analytics: To understand how our services are used and improve them
• Marketing: To send newsletters and promotional offers (with your consent)
• Personalization: To customize your experience and provide relevant recommendations

4. How We Share Your Information

4.1 With Service Providers

We share information with vendors and service providers who perform services on our behalf, including payment processors, cloud hosts, analytics providers, and customer support platforms.

4.2 Between Riders and Drivers

For active rides, we share necessary information between riders and drivers, including:

• Rider: Driver name, photo, vehicle details, real-time location
• Driver: Rider name, pickup/destination locations, phone number

4.3 Legal Requirements

We may disclose your information when required by law, such as:

• Court orders or legal process
• Law enforcement investigations
• Regulatory agency requests
• Protection of public safety

4.4 Business Transfers

In the event of merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement comprehensive security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Secure password requirements
• Regular security audits and updates
• Access controls and authentication protocols
• Employee training on data protection

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request to update or correct inaccurate information
• Deletion: Request to delete your personal information (subject to legal obligations)
• Portability: Request your data in a portable format
• Opt-Out: Opt out of marketing communications
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at: privacy@ogbdrive.ng

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our services
• Provide personalized content
• Analyze usage patterns
• Track advertising effectiveness

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

8. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. After account termination, we retain data for legal, compliance, and fraud prevention purposes for up to 7 years, unless required longer by law.

9. Children's Privacy

OgbDrive services are not intended for users under 18 years old. We do not knowingly collect personal information from children. If we discover such information, we will delete it immediately. Parents or guardians who believe their child has provided information should contact us at privacy@ogbdrive.ng.

10. Third-Party Links

Our website and app may contain links to third-party websites and services not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any information.

11. International Data Transfers

Your information may be transferred, stored, and processed outside of Nigeria. By using OgbDrive, you consent to such transfers subject to appropriate safeguards and applicable laws.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: