Terms of Service

1. Acceptance of These Terms

These Terms of Service govern your use of OgbDrive, including our website, PWA, dashboards, booking tools, driver tools, notifications, support channels, and related services. By creating an account, booking a service, registering as a driver, or continuing to use OgbDrive, you agree to these Terms and our Privacy Policy.

2. What OgbDrive Provides

OgbDrive is a ride, delivery, towing, and logistics platform that helps riders create bookings and helps approved drivers receive eligible jobs. OgbDrive provides booking, account, driver onboarding, notification, service area, support, safety, credit, referral, and administrative tools.

Drivers are independent service providers. They are responsible for lawful driving, safe service delivery, valid documents, vehicle condition, and professional conduct. OgbDrive does not own the vehicles used by independent drivers unless expressly stated.

3. Service Coverage

• OgbDrive currently supports active service areas in FCT / Abuja, Lagos, and Edo.
• Both pickup and destination must be within supported service areas before a booking can be created.
• Some zones, vehicle types, or services may be temporarily unavailable depending on operations, drivers, safety, or support capacity.
• OgbDrive may activate, pause, or remove service areas at any time for operational, safety, legal, or business reasons.

4. Accounts and Login

• You must provide accurate account, contact, role, and profile information.
• Where OgbDrive uses OTP or verification codes, you must keep your codes secure and must not share them with anyone.
• You are responsible for activity from your account unless it is caused by OgbDrive's own security failure.
• We may request additional verification before driver approval, sensitive account changes, account deletion, or support decisions.

5. Rider Bookings

• Riders must enter accurate pickup, destination, service type, contact, and instruction details.
• Riders must not request transport of illegal, unsafe, dangerous, stolen, restricted, or prohibited items.
• Driver and vehicle details are shown when needed for an active booking.
• Riders may be able to share trip or booking details with trusted contacts for extra peace of mind.
• After completion, riders may be able to rate the service. Ratings may be reviewed by OgbDrive to maintain service quality.

6. Rider Payments

• Riders pay drivers directly using the agreed payment method for the booking.
• OgbDrive does not currently collect rider fares directly unless a specific feature or notice says otherwise.
• Fare estimates help riders and drivers understand likely charges, but final payment discussions may depend on booking details, waiting time, route changes, tolls, extra stops, or other agreed adjustments.
• Riders should avoid making payments to people who are not connected to their active booking.

7. Cancellation and Review

• If a rider cancels before a driver accepts, the booking may be cancelled normally.
• If a driver has accepted and is already on the way to pickup, cancellation may require review by OgbDrive support.
• Drivers who accept jobs are expected to proceed professionally unless there is a valid safety, vehicle, route, rider, or emergency reason.
• Repeated false bookings, unfair cancellations, or misuse of cancellation tools may lead to restrictions or manual review.

8. Driver Registration, Documents, and Inspection

• Drivers must provide accurate personal, vehicle, licence, NIN, roadworthiness, insurance, proof of ownership, vehicle photo, and other details where required.
• Required documents may vary by vehicle type, service type, and active operating area.
• Some vehicles may require inspection before approval. Where inspection payment applies, drivers will be guided in the app or through official OgbDrive channels.
• Inspection payment does not guarantee approval if documents, vehicle details, identity checks, safety checks, or vehicle condition do not meet OgbDrive requirements.
• OgbDrive may approve, reject, suspend, reactivate, or review a driver account based on safety, verification, support, performance, fraud, or legal concerns.

9. Driver Credits and Referrals

• Drivers may need OgbDrive credits to access or accept eligible jobs.
• Credit use may depend on job type, service value, distance, operating area, threshold rules, promotions, or other OgbDrive settings.
• Some qualifying trips may not deduct driver credits where OgbDrive rules or thresholds allow.
• Drivers may earn bonus credits when a referred driver signs up successfully and meets OgbDrive's referral requirements.
• Credits are platform credits for OgbDrive job access and are not the same as rider fares paid directly to drivers.

10. Driver Job Alerts and Conduct

• Drivers may receive job alerts through in-app notifications, email, WhatsApp, or other enabled channels.
• Job alerts depend on driver approval, vehicle type, service type, selected service area, online status, account status, credits where required, and other eligibility rules.
• Before accepting, drivers should review pickup area, destination area, estimated fare, distance, timing details where available, and service instructions.
• Drivers must not misuse rider contact details, inflate charges by deception, harass riders, or mark booking statuses falsely.

11. Location, Notifications, and Communications

OgbDrive may use pickup, destination, service area, device location where permitted, notifications, email, OTP messages, WhatsApp-related service messages, and in-app notices to support bookings, driver availability, trip details, alerts, support, safety, and service updates. You can control some permissions through your device, browser, or app settings, but turning them off may limit certain features.

12. Support, Safety, and Incidents

• You must report booking issues, safety concerns, payment concerns, document issues, or misconduct through official support channels as soon as possible.
• OgbDrive may review account records, booking records, driver documents, messages, ratings, support tickets, payment records for credits or inspection, location records where available, and administrative logs to resolve issues.
• For emergencies, accidents, crime, injury, or immediate danger, contact local emergency services first, then notify OgbDrive support.

13. Prohibited Conduct

• Fraud, impersonation, forged documents, false bookings, false driver information, or misuse of another person's data.
• Harassment, threats, violence, unsafe behaviour, discrimination, exploitation, or abuse.
• Illegal transport, unsafe delivery items, contraband, weapons, stolen goods, or prohibited substances.
• Attempts to hack, scrape, reverse engineer, overload, bypass, or interfere with OgbDrive systems.
• Sharing user, driver, booking, payment, document, or support information outside legitimate service needs.
• Bypassing OgbDrive booking, support, verification, safety, credit, inspection, or referral processes.

14. Documents, Uploads, and Content

You are responsible for files, photos, documents, messages, ratings, instructions, and other content you upload or submit. They must be accurate, lawful, and not harmful. We may remove, restrict, or review uploaded content that appears invalid, unsafe, unlawful, fraudulent, or inconsistent with platform requirements.

15. Suspension and Termination

We may suspend, restrict, or terminate accounts, driver profiles, credits, bookings, notifications, referrals, inspection records, or platform features if we believe there is a policy violation, safety risk, fraud risk, legal issue, payment dispute, verification failure, or misuse of the platform.

16. Account Deletion

You may request account deletion through the app where available or through our Account and Data Deletion page. Deletion may remove your account and associated app data, subject to retention required for legal, safety, fraud-prevention, tax, accounting, payment, dispute-resolution, or regulatory reasons.

17. Third-Party Services

OgbDrive uses third-party services for authentication, hosting, uploads, maps, driver credit or inspection payments, email, push notifications, WhatsApp-related messaging, analytics, or platform operations. Your use of these features may also be subject to the relevant third party's terms and privacy practices.

18. No Guaranteed Availability

We work to keep OgbDrive reliable, but we do not guarantee that a driver, vehicle, route, service area, alert channel, payment provider, or support response will always be available at every time or location.

19. Limitation of Liability

To the maximum extent allowed by law, OgbDrive is not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from your use of the platform. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

20. Updates to These Terms

We may update these Terms when we change our services, legal requirements, payment model, driver requirements, service areas, referral rules, cancellation rules, or platform operations. Continued use of OgbDrive after an update means you accept the updated Terms.

21. Contact