Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website or use our app. They contain information that is sent back to our servers when you visit again. Cookies are commonly used to remember preferences, track usage, and improve user experience.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They include:

• Session Cookies: Store temporary information during your visit
• Authentication Cookies: Keep you logged in to your account
• Security Cookies: Protect against fraud and unauthorized access
• Language/Preference Cookies: Remember your settings

2.2 Performance Cookies

These cookies help us understand how users interact with our services:

• Analytics Cookies: Track page views and user behavior
• Performance Cookies: Monitor site speed and reliability
• Error Tracking: Report technical issues and bugs

2.3 Marketing Cookies

These cookies track your interests and improve targeted marketing:

• Advertising Cookies: Show relevant ads on other websites
• Retargeting Cookies: Remember previous interactions
• Social Media Cookies: Track sharing and social interactions

2.4 Third-Party Cookies

Third-party services may place their own cookies on your device, including:

• Google Analytics for traffic analysis
• Payment processors for transaction security
• Social media platforms for social features
• Customer support tools for chat functionality

3. Why We Use Cookies

• To authenticate your identity and keep you logged in
• To remember your preferences and settings
• To provide a seamless browsing experience
• To analyze website traffic and usage patterns
• To detect and prevent fraud and security threats
• To measure campaign effectiveness
• To provide personalized content and recommendations
• To improve our services based on user behavior
• To comply with legal and regulatory requirements
• To enable social sharing features

4. Cookie Duration

Cookies can be categorized by how long they persist:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period (days, months, or years)
• Permanent Cookies: Removed manually or when you clear browser data

5. Other Tracking Technologies

We also use technologies similar to cookies:

• Web Beacons/Pixels: Invisible images that track page visits
• Local Storage: Stores data on your device like cookies
• Session Storage: Similar to local storage but session-specific
• Fingerprinting: Collects browser/device info for identification

6. Location Tracking

For ride-hailing and haulage services, we collect real-time GPS location data:

• Only during active rides (for routing and safety)
• With your explicit permission and consent
• Shared only with your assigned driver
• Retained only for the duration of the service
• You can disable location in app settings

7. Your Cookie Controls

You have full control over cookies:

7.1 Browser Settings

• Block All Cookies: Disable cookies entirely (may break some features)
• Block Third-Party: Allow our cookies but block third-parties
• Delete Cookies: Clear cookies manually from browser settings
• Private Mode: Browse without storing any cookies

7.2 In-App Controls

OgbDrive app settings include:

• Toggle analytics tracking
• Disable location services
• Opt-out of marketing cookies
• Clear app cache and data

8. Opt-Out Options

You can opt-out of specific types of tracking:

• Google Analytics: Install Google Analytics Opt-out Browser Add-on
• Facebook Ads: Adjust Ad Preferences in Facebook Settings
• Marketing Emails: Click "Unsubscribe" in email footer
• All Tracking: Contact support@ogbdrive.ng

9. Third-Party Services

Third-party services we use include:

• Google Analytics: Website usage analysis
• Flutterwave: Payment processing and security
• Cloudinary: Image hosting and CDN
• Intercom: Customer support and chat
• Mixpanel: Event tracking and analytics

10. Data Security

We protect cookie data through:

• SSL/TLS encryption for data transmission
• Secure cookie flags (HttpOnly, Secure, SameSite)
• Regular security audits
• Limited access to cookie data
• Compliance with data protection regulations

11. Children's Privacy

We do not knowingly set cookies for users under 18. Parents concerned about their child's data should contact us immediately at support@ogbdrive.ng.

12. International Data Transfers

Cookie data may be transferred internationally. By accepting cookies, you consent to such transfers subject to appropriate safeguards.

13. Changes to This Policy

We may update this policy periodically. We will notify you of material changes by email or prominent notice. Continued use means acceptance of the updated policy.

14. Contact Us

Questions about our cookies? Contact us: