Account and Data Deletion

1. Delete Your Account in the App

If you can access your OgbDrive account, use the in-app deletion path where available:

1. Open OgbDrive and sign in.
2. Go to your dashboard.
3. Open Profile or Account.
4. Select Delete Account.
5. Follow the confirmation instructions shown in the app.

2. Request Deletion by Email

If you cannot access your account, you can request account deletion by emailing us.

Include the following information so we can find and verify your account:

• Your full name.
• Your registered email address.
• Your registered phone number.
• Whether the account is a rider account, driver account, or both.
• A short statement saying: "Please delete my OgbDrive account and associated app data."

3. What We Delete

When a deletion request is verified and processed, OgbDrive attempts to delete or remove access to account data associated with your profile, including where applicable:

• Account profile, role, contact details, profile photo, authentication record, and notification preferences.
• Rider bookings, booking-related support tickets, messages, ratings, ticket attachments, and notifications.
• Driver profile, driver documents, vehicle records, selected service areas, driver notification preferences, job records, and availability records.
• Push notification subscriptions, user preferences, sessions, referrals, referral reward records, and related user events.
• Driver credit records, inspection payment records, and transaction records where deletion is legally and operationally allowed.

4. Data We May Need to Keep

Some data may be retained for a limited period or longer where required or permitted for legitimate reasons, including:

• Legal, tax, accounting, audit, payment, refund, dispute, credit, referral, or inspection records.
• Fraud prevention, safety investigations, misuse prevention, cancellation reviews, complaints, and security logs.
• Records needed to comply with law enforcement, regulator, court, payment provider, or insurance-related requests.
• Backups and logs that are deleted according to our normal retention and security schedules.

5. Direct Rider-to-Driver Payments

Riders currently pay drivers directly for completed bookings unless a specific OgbDrive feature or notice says otherwise. Because direct payments may happen outside OgbDrive payment processing, OgbDrive may not have full records of every rider-to-driver payment. We may still keep booking, support, cancellation, rating, and dispute records where needed.

6. Processing Time

We aim to respond to deletion requests within 30 days after receiving enough information to verify the account owner. Complex requests, safety reviews, cancellation reviews, payment disputes, driver document issues, inspection records, or legally required retention may take longer.

7. Important Notes

• Account deletion is permanent and may remove access to bookings, driver verification records, credits, documents, referrals, and support history.
• Deleting the app from your phone does not delete your OgbDrive account.
• Clearing browser storage does not delete your OgbDrive account.
• We may ask for verification before processing a deletion request to protect accounts from unauthorized deletion.
• Driver accounts under active safety, payment, document, credit, referral, or cancellation review may require extra checks before deletion is completed.

8. Contact